Our Terms and Conditions

Introduction

Myodetox Group Inc. and its subsidiaries and affiliates (“Myodetox,” “Myo,” “we,” “our,” or “us”) owns and operates the Myodetox website available at www.myodetox.com (the “Site”). These Terms of Use (“Terms”) govern your use of the Site and certain other services described in these Terms that are made available through the Site.

YOU UNDERSTAND THAT BY ACCESSING OR USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY AND COMPLY WITH THESE TERMS. IF YOU DO NOT OR CANNOT AGREE WITH ANY PART OF THESE TERMS, YOU MAY NOT USE THE SITE. THE TERMS ARE SUBJECT TO CHANGE AS PROVIDED IN SECTION 17.

1. Important Notices and Disclaimers

THE INFORMATION AND OTHER CONTENT AVAILABLE ON OR THROUGH THE SITE IS FOR INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED TO SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS OR TREATMENT. YOU SHOULD ALWAYS CONSULT WITH YOUR PROVIDER OR OTHER QUALIFIED HEALTH CARE PROFESSIONAL REGARDING QUESTIONS YOU HAVE ABOUT ANY MEDICAL CONDITION BEFORE MAKING HEALTH CARE DECISIONS.

IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR LOCAL EMERGENCY CONTACT NUMBER (E.G., 9-1-1) IMMEDIATELY. NEVER DELAY IN SEEKING PROFESSIONAL MEDICAL ADVICE OR DISREGARD SUCH ADVICE BECAUSE OF SOMETHING YOU HAVE READ ON THE SITE.

By using our Site, you assume full responsibility for your use of the Site and agree that we are not responsible or liable for any claim, loss, or damage arising from use of the Site.

2. Privacy

Please read our Privacy Policy, available at http://www.myodetox.com/privacy, for information on our data collection, use and sharing policies and practices in connection with the Site and our services.

3. Prohibited Uses

You may use the Site only for lawful purposes and in accordance with these Terms.

You agree not to use the Site:

• In any way that violates any applicable federal, state, provincial, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US, Canada, or other countries).
• For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
• To send, knowingly receive, upload, download, use, or re-use any material that is offensive, harmful, infringing, obscene, defamatory, abusive, deceptive, untrue, misrepresentative or illegal.
• To transmit, or procure the sending of, any advertising or promotional material.
• To impersonate or attempt to impersonate Myo, a Myo employee, another user or any other person or entity.
• To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by us, may harm Myo or users of the Site or expose them to liability.

Additionally, you agree not to:

• Use the Site in any manner that could disable, overburden, damage or impair the Site or interfere with any other party’s use of the Site.
• Use any robot, spider or other automatic device, process or means to access the Site for any purpose, including monitoring or copying any of the Content or other material on the Site.
• Use any manual process to monitor or copy any of the Content or material on the Site, or for any other purpose not expressly authorized in these Terms, without our prior written consent.
• Use any device, software or routine that interferes with the proper working of the Site.
• Introduce any viruses, Trojan horses, worms, logic bombs or other material that is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer or database connected to the Site.
• Attack the Site via a denial-of-service attack or a distributed denial-of-service attack.
• Otherwise attempt to interfere with the proper working of the Site.

4. Ownership and License to Use the Site

Ownership. As between Myo and you, Myo is the sole and exclusive owner of all right, title and interest in and to the Site and their content, features and functionality (including, without limitation, all information, software, text, displays, images, video, audio, design, selection, arrangement and look and feel) (the “Site Content”), and any associated copyrights, patents, or other protected or unprotected intellectual property rights. You are not permitted to reproduce, publish, distribute, modify, reverse engineer, disassemble, create derivative works of, publicly display, publicly perform, republish, download, store, transmit, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Site or Site Content except as permitted by these Terms or otherwise by Myo expressly in writing. Any copy, modification, revision, enhancement, adaptation, translation, or derivative work of the Site or Site Content shall be owned solely and exclusively by Myo or its licensors, including all intellectual property rights therein. You may not access or use for any commercial purposes any part of the Site or Site Content.

Certain names, logos, and other materials displayed in and through the Site may constitute trademarks, trade names, service marks or logos (“Marks”) of Myo or its affiliates. You are not authorized to use any such Marks without the express written permission of Myo. Ownership of all such Marks and the goodwill associated therewith remains with us or our affiliates.

Your License. Subject to your compliance with these Terms, we hereby grant to you a personal, limited, revocable, non-exclusive, and nontransferable right to view, download, access, and use the Site or Site Content solely for your personal and non-commercial use and only as permitted under these Terms. No other right, title, or interest in or to the Site or Site Content is transferred to you, and all rights not expressly granted are reserved by Myo or its licensors.

5. User Content and Feedback

You represent, warrant, and agree that any data or information you submit on or through the Site, whether by direct entry, submission, email or otherwise, including, but not limited to, data, questions, comments, forum communications, or suggestions/feedback (collectively, “User Content”) does not violate or infringe upon the rights of any third party, including copyright, trademark, privacy, publicity, or other personal, intellectual property rights or other proprietary rights, breaches or conflicts with any obligation, such as a confidentiality obligation, or contains libelous, defamatory, or otherwise unlawful material. You acknowledge, represent, and agree that User Content is submitted voluntarily and is not confidential or proprietary and that User Content does not establish a relationship between you and us.

You hereby grant Myo, our service providers, and our successors and assigns the fully transferable and sublicensable right and license to use, reproduce, modify, analyze, perform, display, distribute, and otherwise disclose to third parties, including, as applicable and unless prohibited by law, to market to you, conduct research or analyses of such data, operate our business, and design, develop, implement, modify and/or improve current or future features, products, and services. You represent and warrant that you have all the rights necessary to grant the rights in this Section 5 and that our use of User Content does not violate any law. You understand that any User Content you publish in public forums will be viewable and copyable by other users of the forum and potentially the public at large.

6. Consent to Electronic Communications

By providing us with your email address or telephone number, you consent to receive electronic communications from Myo (e.g., via email, text message, or by posting notices to the Site). These communications may include information from locations, payment authorizations, password changes, and other transactional or administrative information. You agree that any notices, agreements, disclosures or other communications sent electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy. We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein. We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties, affiliates for marketing, or promotional purposes.

7. Linked Services; Third Party Materials

The Site may provide access to websites, information, products, services and other materials made available by third parties (“Third Party Materials”). We are not responsible for any Third Party Materials (including their accuracy, validity, timeliness, completeness, reliability, integrity, quality, legality, usefulness or safety, or any intellectual property rights contained in them). We do not have any obligation to monitor Third Party Materials, and we may block or disable access to any Third Party Materials (in whole or part) available through the Site at any time. The availability of any Third Party Materials through the Site is not an endorsement of them by Myo, and it does not imply any affiliation with any provider of Third Party Materials. Your use of Third Party Materials is at your own risk and is subject to any additional terms, conditions and policies applicable to the Third Party Materials (like their terms of service or privacy policies).

7. Account Registration and Security 

Before you are able to use certain services provided by Myo, you may be required to register for a user account. You agree to provide complete, accurate information during the registration process and to update such information as necessary to ensure that it remains complete, accurate and up-to-date. When you create your account, you may be asked to create a username and password, which you will be solely responsible for safeguarding. You agree not to disclose your username or password to any third party, and you agree to notify us immediately at info@myodetox.com if you suspect or become aware of any unauthorized use of your account. You further acknowledge and agree that you will be solely responsible for any activities or actions on or through your account, whether or not you have authorized such activities or actions. We will not be liable for any loss or damage arising from your failure to comply with these requirements. We reserve the right to disable any username, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms.

8. Termination

Myo, in its sole discretion, may terminate or suspend your access to or use of the Site without notice for any reason, including, without limitation, if we believe that you have violated or acted inconsistently with the letter or spirit of these Terms. Upon termination, all provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, intellectual property provisions, warranty disclaimers, indemnity and limitations of liability.

9. Site Transactions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. If your payment method has already been charged for an order that is later cancelled, Myo shall issue you a refund.

10. Product and Service Information

Myo attempts to be as accurate as possible. However, Myo does not warrant that product or service descriptions or other content of this Site is 100% accurate, complete, reliable, current, or error-free. If a product offered by Myo itself is not as described, your sole remedy is to return it in unused condition. You may purchase Myo products only for personal use. You may not resell or otherwise purchase any Myo products for commercial use. Any such re-sale for commercial use shall be in violation of these Terms, including the limited license set forth herein.

11. No Representations or Warranties

YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT THE SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. MYO AND EACH OF ITS OFFICERS, DIRECTORS, MANAGERS, PARTNERS, MEMBERS, EMPLOYEES, AND AGENTS (COLLECTIVELY “RELATED PERSONS”) MAKE NO REPRESENTATIONS OR WARRANTIES AND EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE INCLUDING, BUT NOT LIMITED TO, ANY REPRESENTATIONS OR WARRANTIES WITH RESPECT TO MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NONINFRINGEMENT, TITLE, AVAILABILITY, SECURITY, OPERABILITY, CONDITION, QUIET ENJOYMENT, VALUE, ACCURACY OF DATA, FREEDOM FROM VIRUSES OR MALWARE, COMPLETENESS, TIMELINESS, FUNCTIONALITY, RELIABILITY, SEQUENCING OR SPEED OF DELIVERY OR SYSTEM INTEGRATION. WE MAKE NO WARRANTIES OR REPRESENTATIONS THAT YOUR USE OF THE SITE WILL NOT INFRINGE THE RIGHTS OF THIRD PARTIES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER MYO NOR ITS RELATED PERSONS WILL BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH THE SITE. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, TIMELINESS, RELIABILITY, OR USEFULNESS OF THE SITE, SITE CONTENT, AND USER CONTENT. FURTHERMORE, MYO DOES NOT GUARANTEE THAT THE SITE WILL BE UNINTERRUPTED, OR FREE FROM ERROR, DEFECT, LOSS, DELAY IN OPERATION, CORRUPTION, CYBER ATTACK, VIRUSES, INTERFERENCE, HACKING, MALWARE, OR OTHER SECURITY INTRUSION, AND MYO DISCLAIMS ANY LIABILITY RELATING THERETO.

YOU UNDERSTAND AND AGREE THAT ANY CONTENT, MATERIAL AND/OR INFORMATION OBTAINED THROUGH THE USE OF THE SITE ARE USED AT YOUR SOLE RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR MOBILE PHONE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH CONTENT, MATERIAL AND/OR INFORMATION, OR YOUR RELIANCE ON ANY SUCH CONTENT, MATERIAL, AND/OR INFORMATION.

12. Limitation of Liability

YOU UNDERSTAND THAT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL MYO, ITS RELATED PERSONS OR LICENSORS BE LIABLE TO YOU OR TO ANY PARTY FOR ANY CLAIMS, LIABILITIES, LOSSES, COSTS OR DAMAGES UNDER ANY LEGAL OR EQUITABLE THEORY, WHETHER IN TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), CONTRACT, WARRANTY, STATUTE OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR OTHER SPECIAL CATEGORY OF DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE OR DATA, SERVICE INTERRUPTION, COMPUTER OR MOBILE PHONE DAMAGE, OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS, INCLUDING DEATH, ARISING OUT OF OR IN CONNECTION WITH ANY ACCESS, USE OF (OR INABILITY TO USE) THE SITE OR ANY SITE CONTENT, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE. THIS IS TRUE EVEN IF MYO OR RELATED PERSONS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

IN NO EVENT SHALL MYO OR ITS RELATED PERSONS’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED IN THE AGGREGATE, THE GREATER OF (I) ONE HUNDRED DOLLARS ($100), OR (II) THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SITE IN THE TWELVE (12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages such as in this section. Accordingly, some of these limitations may not apply to you in their entirety. If you are a resident of a U.S. state that permits the exclusion of these warranties and liabilities, then the limitations in this section specifically do apply to you.

13. Indemnification

You agree to defend, indemnify and hold Myo and all of its directors, officers, employees, contractors, licensors, suppliers, representatives, proprietors, partners, shareholders, principals, agents, predecessors, successors, assigns, accountants, and attorneys harmless from and against any and all third-party suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses (including, without limitation, reasonable attorneys’ fees, litigation expenses, and accounting fees), relating to or arising from, or alleged to arise from: (i) your use of the Site, or your use of the Site Content or other materials or features available on the Site, (ii) your User Content, (iii) your fraud, violation of law, negligence, or willful misconduct, or (iv) your breach of these Terms. Myo reserves the right, at our expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in any case, you agree to cooperate with us if and as requested by us in the defense and settlement of such matter.

14. Jurisdiction

You hereby agree and irrevocably consent to submit to the exclusive jurisdiction and venue of the courts of Ontario and of Canada for any and all claims arising from the use of this Site. These Terms, including, without limitation, any other Terms that may appear on the Site from time-to-time contain the full understanding with respect to your use and access of the Site and supersede all prior agreements, terms, conditions and understandings, both written and oral, with respect to such use and access of the Site. If any portion of these Terms is held to be invalid or unenforceable, the invalid or unenforceable portion shall be modified in accordance with the applicable law as nearly as possible to reflect the original intention of the applicable provision, and the remainder of these Terms shall remain in full force and effect. A printed version of these Terms  and of any notices given to you in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The failure of Myo to insist upon or enforce strict performance by you of any provision of these Terms shall not be construed as a waiver of any provision or right. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms. We may provide notice to you relating to the Site and/or these terms and conditions by sending an email to your last known email address, and any such notice shall be deemed given and received on the day it is sent.

15. Note to International Users

The Site is controlled by Myo, which operates in Canada and the United States of America. We make no representation that the Site or Site Content are appropriate or available for use in locations outside of the United States or Canada. Accessing the Site from territories where such content, information or other materials are illegal is prohibited. Those who choose to access the Site from locations outside of the United States or Canada do so on their own initiative and are responsible for compliance with local laws.

Unless otherwise specified and except to the extent Myo products are offered for sale in the United States, Canada and select foreign markets through this Site, this Site and the contents thereof are displayed solely for the purpose of promoting Myo products and services available in the United States, Canada and select foreign markets

17. Changes to the Terms and the Site

The Site is continually under development, and Myo reserves the right to review or remove any part of these Terms in its sole discretion at any time and without prior notice to you. You should check the Terms from time to time when you use the Site to determine if any changes have been made. Any changes to these Terms are effective upon posting to the Site, unless applicable law requires us to provide additional notice or take other actions before such changes can become effective. If you disagree with these Terms, your sole and exclusive remedy is to discontinue your use of the Site. Your continued use after a change has been posted constitutes your acceptance of the changes.

You acknowledge and agree that: (1) all or any part of the Site may not be accessible at any time, for any period, or for any reason; and (2) Myo will not be liable if for any reason all or any part of the Site are unavailable at any time or for any period. Myo reserves the right at any time and for any reason to modify, or temporarily or permanently discontinue, the Site or any portion thereof, with or without notice. You agree that Myo shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site.

18. Miscellaneous Terms

No waiver. No waiver by Myo of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Myo to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

No agency relationship. Neither these Terms, nor any Site Content, materials or features of the Site create any partnership, joint venture, employment, or other agency relationship between us and you. You may not enter into any contract on our behalf or bind us in any way.

Remedies. You agree that any violation, or threatened violation, by you of these Terms constitutes an unlawful and unfair business practice that will cause us irreparable and unquantifiable harm. You also agree that monetary damages would be inadequate for such harm and consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate. These remedies are in addition to any other remedies we may have at law or in equity.

Assignment. You may not assign any of your rights under these Terms, and any such attempt will be null and void. Myo and its affiliates may, in their individual discretion, transfer, without further consent or notification, all contractual rights and obligations pursuant to these Terms if some or all of the business of Myo is transferred to another entity by way of merger, sale of its assets, or otherwise.

Notice for California Users. If you are a California resident, you hereby waive California Civil Code §1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” This release includes the criminal acts of others.

Headings. The heading references herein are for convenience purposes only and shall not be deemed to limit or affect any of the provisions hereof.

Entire Agreement. This is the entire agreement between you and Myo relating to the subject matter herein and supersedes all previous communications, representations, understandings, and agreements, either oral or written, between the parties with respect to said subject matter, excluding any other agreements that you may have entered into with Myo.

19. Contact

If you have questions or comments about these Terms, please contact us by sending correspondence to 8354 Santa Monica Blvd., West Hollywood, CA 90069 or send us an email at info@myodetox.com.

Last Updated: Apr 1, 2025

Privacy Notice

Last Updated: April 1, 2025

Myodetox Group Inc. and its subsidiaries and affiliates (“Myo”, “us,” “we,” or “our”) are committed to protecting the privacy of your Personal Information (i.e., information reasonably related to a specific individual).

The purpose of this Privacy Notice (“Privacy Notice”) is to explain how we may collect, use, store, disclose, or otherwise process your Personal Information when you interact with us through our websites, emails, social media accounts, mobile applications, and other properties (collectively, our “Digital Properties”) and through other online and offline interactions. All capitalized terms not defined in this Privacy Notice have the same meaning as in the Myo Terms of Service, available here: https://myodetox.com/terms/.

Some of the Personal Information we receive or collect about you may be subject to different state, provincial and federal privacy laws governing the use and disclosure of Personal or Health Information. We have designed this Privacy Notice to comply with applicable regional privacy laws and descriptions regarding our collection, use and disclosure of Personal Information. In some cases regional laws may be slightly different than what we have outlined here and may further restrict the collection or use of your Personal Information. Please see our Addenda in addition to this Privacy Notice for additional information that may apply to the region where you receive services or you reside.

We may change this Privacy Policy from time to time, when we do we will update the “Last Updated” date at the top of this Privacy Notice. The updated version will be effective when it is posted. If we make material changes to the way we use or disclose information we collect, we will use reasonable efforts to notify you such as by emailing you at the last email address you provided us, by posting notice of such changes on the Site, or by other methods consistent with applicable law. If you do not agree to any updates to this Privacy Policy, please do not continue using or accessing the Site or our services.

Categories of Personal Information We May Collect

Identifiers and Contact Information (Including Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))), such as your name, physical characteristics or description, alias, postal/physical address, email address, telephone number, business contact information, account number or other unique personal identifier, device identifiers (such as cookie IDs and IP address), and/or other similar identifiers.

Sensitive Personal Information and/or Protected class and demographic information under California or other applicable regional law, such as Government Identifiers (driver’s license; state identification card; Personal Health Number, or passport number), age (40 years or older) including date of birth; race or ethnic origin; color; ancestry; religious beliefs; information about your health including medications, treatments, substance use, mental and/or physical symptoms, conditions, or disabilities; Medical or Health Insurance information including insurance policy number; sex (including gender, gender identity, gender expression, transgender or non-binary status, pregnancy or childbirth and related medical conditions); content of mail, email, and text messages where we are not the intended recipient.

Records about you, such as preference information (including marketing and purchasing preferences), account settings (including any default preferences), the content, timing and method of communications you have with us, such as online chats, calls, and emails, signatures and physical characteristics or a description of you.

Commercial and Payment information, such as purchase or subscription information, information about products you order or are interested in, payment details, delivery details, and other commercial or financial information; and legal information relating to your transactions, such as fraud checks or flags raised about your transactions, payment card refusals, complaints and information related to their resolution, and legal requests and communications.

Internet or other electronic network activity information, such as your browsing history, search history, and other information regarding your interactions with and use of the Digital Properties. For more information about cookies and other device data, please see the Cookies and Other Tracking Technologies section below.

Non-precise geolocation data, such as your approximate location based on your IP address.

Audio, electronic, visual, or other sensory information, such as photographs taken at events, call recordings, and video recordings.

Inferences drawn from any of the information we collect to assess the level of interest in our products and services based on frequency of visits and contact and determine your preferred frequency for receiving offers. Profile reflecting a person’s preferences; characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Sources of Personal Information

“Personal Information” is any data that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal Data does not include publicly available information, de-identified or aggregated information, or information covered by certain federal and state laws.

We collect Personal Information about you from the following sources:

Directly from you. We may collect Personal Information you provide to us directly, such as when you contact us through our Digital Properties, interact with us in person at one of our locations, sign up for offers or newsletters, communicate with us, place or customize orders, or sign up for an account or other services.

Data collected automatically and through tracking technologies. We may automatically collect information or inferences about you, such as through cookies and other tracking technologies, when you interact with our Digital Properties. This may include information about how you use and interact with our Digital Properties or otherwise interact with us, information about your device, and internet usage information.

From third parties. We may collect Personal Information from third parties, such as physicians and other medical professionals, service and content providers, business partners, data brokers, lead generators, companies that provide or sell lists of potential customers, social media companies or other parties who interact with us.

From publicly available sources. We may collect Personal Information about you from publicly available sources, such as public profiles and websites. We may combine and use information and make inferences from information that we receive from the various sources described in this Privacy Notice, including third party sources. We may also use or disclose the combined information and inferences for the purposes identified below.

How We Use Personal Information

We may use Personal Information for the following purposes:

To provide you products and services, such as providing and delivering you the goods and services you request, providing customer service; processing or fulfilling orders and transactions, verifying customer information; processing payments; communicating with you about your product, service or subscription; hosting informational webinars; verifying eligibility for certain programs or benefits; responding to requests, complaints, and inquiries; and providing similar services or otherwise facilitating your relationship with us.

For our internal business purposes, such as maintaining or servicing accounts; operating our Digital Properties and customizing the content; maintaining internal business records; enforcing our policies and rules; conducting organizational analysis; completing management reporting; auditing; and/or maintaining records on business activities.

For our internal research and product improvement purposes, such as verifying or maintaining the quality or safety of our products or services; improving our products or services; designing new products and services; evaluating the effectiveness of our advertising or marketing efforts; and debugging and repairing errors with our systems, networks, and equipment.

For legal, safety or security reasons, such as complying with legal requirements, processes, or orders; fulfilling reporting and similar requirements; complying with government inspections and other requests from government or other public authorities; pursuing legal rights and remedies; investigating and responding to claims against us and our customers and employees; protecting our, your, our customers’, and other individuals’ safety, property or rights; addressing security and health and safety issues (including managing spread of communicable diseases) and malicious, deceptive, fraudulent, or illegal activity; and receiving legal advice or approval.

For marketing and targeted advertising, such as marketing our products or services or those of our affiliates, business partners, or other third parties. For example, we and our business partners may use Personal Information we collect to personalize advertising to you on the Myo website or others, to analyze interactions with our email communications or website areas viewed, to develop product, brand or services audiences (including by identifying you across devices/sites) to better target our advertising to you, or to send you newsletters, surveys, questionnaires, promotions, or information about events or webinars.

Myo will not use the Personal Information we collect for materially different, unrelated, or incompatible purposes without providing you notice of the intended use and the rights that may apply to you.

We may use anonymized, de-identified, or aggregated information for any purpose permitted by applicable regional law.

Sharing, Disclosure and Selling Personal Information

We understand the importance of protecting the confidentiality of your information and limit our disclosure of your Personal and/or Health Information to the following categories of third parties:

• Affiliates and subsidiaries, including parent entities, corporate affiliates, subsidiaries, business units, and other companies that share common ownership.
• Service providers that work on our behalf to provide the products and services you request or support our relationship with you, such as IT providers, internet service providers, web hosting providers, data analytics providers, and companies that provide business support services, financial administration, or event organization.
• Professional consultants, such as accountants, lawyers, financial advisors, and audit firms.
• Other entities in connection with a corporate transaction, such as if we, or some or all of our assets, are acquired by another entity, including through a sale in connection with bankruptcy or other forms of corporate change.
• Business partners that may use Personal Information for their own purposes, such as companies that operate cookies and other tracking technologies, social media companies, data brokers, marketing and advertising partners, and other business partners for their own marketing, research, or analytics purposes. Where required by law, we will obtain your consent prior to disclosing your Personal Information to our business partners. Where recipients use your Personal Information for their own purposes independently from us, we are not responsible for their privacy practices or Personal Information processing policies.
• Entities to which you have consented to the disclosure.

We disclose your Personal Information to the categories of third parties listed above for the following business purposes:

• Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
• Helping to ensure security and integrity of our Services and IT infrastructure to the extent the use of the Personal Information is reasonably necessary and required for these purposes.
• Debugging to identify and repair errors that impair existing intended functionality.
• Short–term use, including, but not limited to, non-personalized advertising shown as part of your current interaction with us. Our agreements with third parties generally prohibit your Personal Information from disclosure to another third-party and from using your Personal Information to build a profile about you or otherwise alter your experience outside your current interaction with us.
• Performing services on behalf of us, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of us.
• Providing advertising and marketing services to Consumers.
• Undertaking research and publications for technological development and demonstration in the health care space.

We do not use or disclose your Sensitive Personal Information, including Personal or Protected Health Information for any purpose other than the following:

• To perform services on behalf of us, such as maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of us.
• To perform the services or provide the goods reasonably expected by an average Consumer who requests such goods or services.
• To detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted Personal Information, provided that our use of your Personal Information is reasonably necessary and proportionate for such purposes.
• To resist malicious, deceptive, fraudulent, or illegal actions directed at Myo and to prosecute those responsible for those actions, provided that our use of your Personal Information is reasonably necessary and proportionate for this purpose.
• To ensure the safety of natural persons, provided that our use of your Personal Information is reasonably necessary and proportionate for this purpose.
• To verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by us.

In addition to the above, we may disclose any or all categories of Personal Information to any third-party (including government entities and/or law enforcement entities) as necessary to:

• Comply with federal, state, provincial, or local laws, or to comply with a court order or subpoena to provide information.
• Comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, provincial, state, or local authorities.
• Cooperate with law enforcement agencies concerning conduct or activities that we (or one of our service providers) believe may violate federal, state, provincial, or local law.
• Comply with certain government agency requests for emergency access to your Personal Information if you are at risk or danger of death or serious physical injury.
• Enforce or apply our Terms of Use and other agreements or policies.
• Protect your, our, our customers’, or other third parties’ safety, property, or rights.
• Exercise or defend legal claims.

“Sale” of Your Personal Information for Monetary or Other Valuable Consideration

We do not sell Personal Information as the term “sell” is commonly understood to require an exchange for money. However, using advertising and analytics cookies on our Website is considered a “sale” of Personal Information as the term “sale” is broadly defined in some regional legislation, such as the CCPA in California, to include both monetary and other valuable consideration. Using this broad definition, our “sale” is limited to our use of third-party advertising and analytics cookies and their use in providing behavioral advertising and their use in understanding how people use and interact with our Website(s). Our “sale” of your Personal Information is subject to your right to opt-out of those sales (see Exercising Your Privacy Rights), however, if you reside in certain regions including the United Kingdom, European Economic Area and Quebec, Canada you must consent to sharing of your Personal Information before we can use your information for these purposes.

“Sharing” of Your Personal Information for Cross-Context Behavioral Advertising

Myo may “share” your Personal Information for the purpose of cross-context behavioral advertising, subject to your right to opt out of that sharing, or consent to this sharing if you reside in certain regions including the United Kingdom, the European Economic Area and Quebec, Canada. Our “sharing” for the purpose of cross-context behavioral advertising would be limited to our use of third-party advertising cookies and their use in providing you cross-context behavioral advertising (i.e., advertising on other websites or in other mediums). When the recipients of your Personal Information disclosed for the purpose of cross-context behavioral advertising are also permitted to use your Personal Information to provide advertising to others, we also consider this disclosure as a “sale” for monetary or other valuable consideration under the the definition of “sell” above. We do not knowingly sell or share any Personal Information of minors under the age of 18.

Your Rights Regarding Your Personal Information

Although different regions have different privacy related rights, we have standardized the list of requests you can submit in order to meet more comprehensive regulations such as in Europe, Quebec and California. You may have some, or all, of the rights listed below in relation to Personal Information that we have collected about you. Please note that these rights are not absolute, and in certain cases, we may decline your request as permitted by law. If you are a resident of a region that has its own Privacy Laws, please see our Regional Privacy Rights Addenda for information in addition to this Privacy Notice and your rights listed below.

Right to Access / Know. You have the right to request information about the categories of Personal Information we have collected about you. This includes: (a) the categories of Personal Information we have collected about you; (b) the categories of sources from which that Personal Information came from; (c) our purposes for collecting this Personal Information; (d) the categories of third parties with whom we have shared your Personal Information; and (e) if we have “sold” or “shared” or disclosed your Personal Information, a list of categories of third parties to whom we “sold” or “shared” your Personal Information, and a list of the categories of third parties to whom we disclosed your Personal Information to. You may make a Right to Know or a Data Portability Request a total of two (2) times within a 12-month period at no charge.

Right to Delete.  You have the right to request that Myo delete the Personal Information that we collected from or about you, and retained, subject to certain exceptions. Once we receive and confirm your Request, we may delete your Personal Information entirely or we may anonymize or aggregate your information such that it no longer reasonably identifies you, and may use it to improve our services (and direct our service providers to do the same), unless a legal requirement or exception applies. Some exceptions to your right to delete include, but are not limited to, if we are required to retain your Personal Information to complete the transaction or provide you the goods and services for which we collected the Personal Information or otherwise perform under our contract with you, to detect security incidents or protect against other malicious activities, and to comply with legal obligations, including those related to medical record retention. We may also retain your Personal Information for other internal and lawful uses that are compatible with the context in which we collected it. In addition, if you ask us to delete your information, you may no longer be able to access or use some of our services.

Right to Correct / Correction. You have the right to request that we correct inaccurate Personal Information we collect and/or maintain about you.

Right of Portability / Access to Specific Pieces of Information. You also have the right to request that Myo provide you with a copy of the specific pieces of Personal Information that we have collected about you, including any Personal Information that we have created or otherwise received from a third-party about you. If you make a Data Portability Request electronically, we will provide you with a copy of your Personal Information in a portable and, to the extent technically feasible, in a format that allows you to send the Personal Information to another third-party. In response to a Data Portability Request, we will not disclose your driver’s license number or other government-issued identification number, or your account password. We will also not provide this information if the disclosure would create a substantial, explainable, and unreasonable risk to your Personal Information, your account with Myo, or the security of our systems or networks. If we are unable to disclose certain pieces of your Personal Information, we will describe generally the types of Personal Information that we were unable to disclose and provide you a description of the reason we are unable to disclose it. You have the right to receive a copy of the Personal Information we hold about you and to request that we transfer it to a third party. You may make a Right to Know or a Data Portability Request a total of two (2) times within a 12-month period at no charge.

Right to Withdraw Consent, Limit or Object to Processing. Where we rely on consent to process your Personal Information, including Sensitive Personal Information, you may have the right to withdraw this consent at any time. Please note that the withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal, and that where you withdraw your consent, we may not be able to deliver the expected service to you. Additionally, have the right to ask us to stop, suspend or restrict our processing of Personal Information. Certain laws may allow you to object to or limit the manner in which we process some of your information, including the ways in which we use or share it. For example, you may have these rights if the processing was undertaken without your consent and without a legitimate business interest (although we may not be required to cease or limit processing in cases where our interests are balanced against your privacy interests).

Right to Not Have a Decision Made Solely on Automated Decision-Making. You may have the right to request that decisions made about you are not based solely on automated processing, including profiling if that decision produces legal effects about you or significantly affects you. Please note that Myo does not make solely automated decisions about Individuals.

Right to Opt Out of Sales/Sharing/Targeted Advertising. You may have the right to opt out of (i) the sale or sharing of your Personal Information, (ii) targeted advertising, and cross context behavioral advertising, which is showing advertising on other websites or other media based on your browsing history with our Website. If you reside in certain regions including the United Kingdom, European Economic Area and Quebec, Canada you must consent to sharing of your Personal Information before we can use your Personal Information for these purposes.

Right to Non-Discrimination. We will not discriminate against you for exercising any of your rights. Unless permitted regional legislation, we will not do any of the following as a result of you exercising your privacy rights: (a) deny you goods or services; (b) charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; (c) provide you a different level or quality of goods or services; or (d) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Right to Regulator Contact. You may have the right to contact or file a complaint with regulators or supervisory authorities about our processing of information. To do so, please contact your local data protection or consumer protection authority.

Exercising Your Privacy Rights

Only you, or an Authorized Agent that you authorize to act on your behalf, may make a Privacy Request related to your Personal Information. To designate an Authorized Agent, see Authorized Agents below. If you believe any of your Personal Information is inaccurate or incomplete, you may review and correct some information about yourself by emailing us at info@myodetox.com.

To exercise the rights described above, please submit a request (a “Consumer Request” or “Data Subject Request”) to us by emailing us at info@myodetox.com

If you or your Authorized Agent submit a Consumer or Data Subject Request online, we may use a two-step process in order to confirm the request. This process may include verifying your request by contacting you via the phone number or email address we have for you in our records, therefore, by making a Consumer or Data Subject Request, you consent to us contacting you through one or more of these ways.

All Consumer or Data Subject Requests must:

• Provide enough information so we can verify you are the person about whom we collected Personal Information or an Authorized Agent of such a person. This may include:
  
  
  
  • Filling out an interactive webform; or
  • Verifying one or more of the following:
    
    
    
    • full first & last name;
    • date of birth;
    • mailing address on file;
    • phone number on file;
    • email address; and/or
    • any other appropriate individualized data point.
• Describe your request with enough detail, including the Privacy Right you would like to exercise, so we can understand, evaluate, and respond to your request.

We will only use Personal Information provided in a Consumer Request or Data Subject Request to verify your identity or authority to make the request. If we cannot verify your identity or authority to make the request and confirm which Personal Information relates to you or the individual that you are making the request for, we will not respond or provide you with any Personal Information.

We reserve the right to charge a reasonable fee or take other appropriate action in response to requests from a Data Subject that are unfounded, excessive, or repetitive.

Communication Preferences

Marketing, Promotional or Sales Messages

• Phone: If you have provided your phone number through one of our information request, lead or wait list forms, we may phone you to discuss our services with you. These calls are generally informational but can include booking an appointment and making payments. If you no longer want to receive phone promotional phone calls from Myo, please inform the person that contacted you or by submitting a Privacy Rights request.
• Email: From time to time, Myo may also send you marketing emails to provide you with free newsletters, surveys, offers, and other promotional materials. If you wish to stop receiving marketing emails from us, you can opt out by clicking the unsubscribe link at the bottom of any marketing email or by submitting a Privacy Rights request. Please keep in mind that opting out of promotional messages does not mean that we will not contact you by email about your account, services we have provided or other transactions with us.
• SMS, Text or Instant Messaging: You may opt in to receive marketing, promotional and/or sales text messages when requesting more information about our services. If you decide you no longer want to receive these messages, you can opt out of receiving future Myo text messages by replying “STOP.” If you send us a text message asking a question, our team may still respond to the specific question even if you have opted out of promotional text messages.

Transactional Messages

• Phone: We may phone you about the Myo services you have purchased or received. These calls may include payment processing, booking confirmations or updates, appointment reminders, status updates and to follow with you before, and after, your Myo session. Please be aware that you cannot opt out of transactional phone calls as they are the primary way we communicate and collect information required to provide services to you.
• Email: We may send you periodic emails that relate to the Myo services you have purchased or received. These messages may include booking confirmations or updates, password reset notifications, appointment reminders, status updates and messages to follow with you before, and after, your Myo session. Please be aware that you cannot opt out of transactional emails as they are the primary way we communicate status updates or changes about your appointments.
• SMS, Text or Instant Messaging: We may send you SMS messages to communicate time sensitive reminders or tips relating to your appointment. These messages are generally sent in the days leading up to your appointment to help make the process as smooth as possible and shortly after your appointment in case we need to contact you afterwards. You can opt out of transactional SMS messages at any time by replying “STOP” to any Myo text messages and we will update your preferences right away.

Notice of CCTV Use at Myo Clinics

At Myo, the safety and security of our clients, staff, and facilities are of the highest importance. We use Closed-Circuit Television (CCTV) systems in most of our common areas to monitor and ensure the security of our clinics. The video footage captured is accessible only by authorized Myo staff and is reviewed solely for incident investigations. We do not share this footage unless required by applicable law. The retention of this information is limited to the duration necessary to maintain security at these locations.

We are committed to handling all video surveillance data responsibly and in compliance with relevant privacy laws and regulations. Your safety, privacy and security are our priorities.

Data Security and Data Retention

We maintain reasonable security procedures and technical and organizational measures to protect your Personal Information against accidental or unlawful destruction, loss, disclosure or use. However, no method of data transmission or method of physical or electronic storage can be guaranteed to be perfectly secure. There is some risk that an unauthorized third party may find a way to circumvent our security or that a transmission of your information over the Internet will be intercepted. Myo has implemented and continues to improve measures to provide a level of security appropriate to the risks of processing your information. You acknowledge and accept that we cannot guarantee the security of your information.

Aside from our efforts in securing your information, it is your responsibility to protect the security of your account credentials, keep your password confidential and to take reasonable precautions to protect the Personal Information you send and receive from us. If you notice suspicious activity or believe that your account may have been compromised in some way, please contact us immediately at info@myodetox.com.

Your Personal Information will be retained as long as necessary to fulfill the purposes we have outlined above unless we are required to retain it for longer by applicable law. This includes retaining your Personal Information to provide you with the products or services you have requested and interact with you; maintain our business relationship with you; improve our business over time; ensure the ongoing legality, safety and security of our services and relationships; or otherwise in accordance with our internal retention procedures. Once you have terminated your relationship with us, we may retain your Personal Information in our systems and records in order to ensure adequate fulfillment of surviving provisions in terminated contracts, legal or regulatory requirements or for other legitimate business purposes, such as to enable easier future user onboarding, demonstrate our business practices and contractual obligations, or provide you with information about our products and services in case of interest. If you would like to know more about the retention periods applicable to your Personal Information, you can contact us using details provided in the Contact Information section below.

Children’s Privacy

Our Digital Properties are not directed at, marketed to, nor intended for, children under 18 years of age. As a general rule, we do not knowingly collect any information, including Personal Information, from children under 18 years of age. If you believe that we have inadvertently collected Personal Information from a child under the age of 18, please contact us at the address in the Contact Information section below, and we will take prompt steps to investigate and appropriately address the related information.

External Links

Our Digital Properties may contain links to other third party sites or online services that we do not control, including those embedded in third party advertisements or information. We are not responsible for the privacy practices or data collection policies of such third-party services. You should consult the privacy notices of those third-party services or websites for details on their practices.

International Transfers of Personal Information

The Personal Information that we collect will be transferred to, stored at/processed in, or accessed from countries outside the jurisdiction in which you are based in, for the purposes described in this Privacy Notice. By using our Site and services you understand that we may transfer your Personal Information to third parties (if any) in order to engage with, and provide our services to you. This may include the cross-border transfer of your information to any country or region where we have databases or affiliates and, in particular, to the jurisdictions specified herein.

For such transfers of data outside the relevant region we use applicable safeguards.

Contact Information

If you have questions regarding this Notice, please contact us at info@myodetox.com.

California Privacy Addendum

Last Updated: 1 April 2025

Scope of this California Privacy Addendum

This Privacy Addendum for California Residents (the “California Privacy Addendum”) supplements the information in our Privacy Notice for residents of California. We adopt this notice to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively, the “CCPA”) and any terms defined in the CCPA have the same meaning when used in this notice.

This California Privacy Addendum applies to information that we collect on our Website and when you use our Services that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your device (“Personal Information”). However, publicly available information that we collect from government records and deidentified or aggregated information (when deidentified or aggregated as described in the CCPA) are not considered Personal Information and this California Privacy Addendum does not apply to such information.

This California Privacy Addendum does not apply to employment-related Personal Information collected from our California-based employees, job applicants, contractors, or similar individuals (“Personnel”). Please contact your People and Culture representative if you are part of our California Personnel and would like additional information about how we process your Personal Information. This California Privacy Addendum also does not apply if you are a service provider or have a business-to-business relationship with us.

This California Privacy Addendum does not apply to certain Personal Information that is excluded from the scope of the CCPA, such as:

• Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; and
• Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

Categories, Collection, Sources and Use of Personal Information Collected

Please refer to our Privacy Notice for details regarding the categories, sources and use of Personal Information about our Consumers collected over the past twelve (12) months.

To Whom Do We Sell or Share Your Personal Information

As noted in our Privacy Notice, we do not sell Personal Information as the term “sell” is commonly understood to require an exchange for money. However, the use of advertising and analytics cookies on our Website is considered a “sale” of Personal Information as the term “sale” is broadly defined in the CCPA to include both monetary and other valuable consideration. Using this broad definition, our “sale” is limited to our use of third-party advertising and analytics cookies and their use in providing behavioral advertising, and their use in understanding how people use and interact with our Website, App, or Services. Our “sale” of your Personal Data in this matter is subject to your right to opt-out of those sales.

Although we do not “sell” Personal Information for money, we engage in routine practices with our Digital Properties involving third parties that could be considered a “sale” or “sharing” (i.e., for targeted advertising). We do not knowingly sell or share any Personal Information of minors under the age of 16.

We only use and disclose Sensitive Personal Information for the following essential business purposes: (i) performing services or providing goods reasonably expected by an average consumer; (ii) detecting security incidents; (iii) resisting malicious, deceptive, or illegal actions; (iv) ensuring the physical safety of individuals; (v) for short-term, transient use, including non-personalized advertising; (vi) performing or providing internal business services; (vii) verifying or maintaining the quality or safety of a service or device; or (viii) for purposes that do not infer characteristics about you.

Please refer to our Privacy Notice for details regarding the sale of Personal Information about our Consumers over the past twelve (12) months.

Consumer Data Requests and Exercising Your CCPA Privacy Rights

The rights listed below have been incorporated into our general Myo Privacy Notice please see http://www.myodetox.com/privacy. For completeness, we have included the list of the CCPA specific rights below.

The CCPA provides California residents with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights. You may exercise these rights yourself or through your Authorized Agent.

• Right to Know. You have the right to request that Myo disclose certain information to you about our collection and use of your Personal Information over the past 12 months. This includes: (a) the categories of Personal Information we have collected about you; (b) the categories of sources from which that Personal Information came from; (c) our purposes for collecting this Personal Information; (d) the categories of third parties with whom we have shared your Personal Information; and (e) if we have “sold” or “shared” or disclosed your Personal Information, a list of categories of third parties to whom we “sold” or “shared” your Personal Information, and a separate list of the categories of third parties to whom we disclosed your Personal Information to. You must specifically describe if you are making a Right to Know request or a Data Portability Request (discussed next). If you would like to make both a Right to Know Consumer Request and a Data Portability Consumer Request you must make both requests clear in your request. If it is not reasonably clear from your request, we will only process your request as a Right to Know request. You may make a Right to Know or a Data Portability Consumer Request a total of two (2) times within a 12-month period at no charge.
• Access to Specific Pieces of Information (Data Portability). You also have the right to request that Myo provide you with a copy of the specific pieces of Personal Information that we have collected about you, including any Personal Information that we have created or otherwise received from a third-party about you. If you make a Data Portability Consumer Request electronically, we will provide you with a copy of your Personal Information in a portable and, to the extent technically feasible, readily reusable format that allows you to transmit the Personal Information to another third-party. You must specifically describe if you are making a Right to Know request or a Data Portability request. If you would like to make both a Right to Know Consumer Request and a Data Portability Consumer Request you must make both requests clear in your request. If it is not reasonably clear from your request, we will only process your request as a Right to Know request. In response to a Data Portability Consumer Request, we will not disclose your driver’s license number or other government-issued identification number, or your account password. We will also not provide this information if the disclosure would create a substantial, articulable, and unreasonable risk to your Personal Information, your account with Myo, or the security of our systems or networks. We will not disclose any Personal Information that may be subject to another exception under the CCPA. If we are unable to disclose certain pieces of your Personal Information, we will describe generally the types of personal information that we were unable to disclose and provide you a description of the reason we are unable to disclose it. You may make a Right to Know or a Data Portability Consumer Request a total of two (2) times within a 12-month period at no charge.
• Correction. You have the right to request that we correct any incorrect Personal Information about you to ensure that it is complete, accurate, and as current as possible. You may review and correct some Personal Information about yourself by logging into the Website and visiting your “Account Details” page. In some cases, we may require you to provide reasonable documentation to show that the Personal Information we have about you is incorrect and what the correct Personal Information may be. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect or if the Personal Information is subject to another exception under the CCPA.
• Deletion. You have the right to request that Myo delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your Consumer Request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies pursuant to the CCPA. Some exceptions to your right to delete include, but are not limited to, if we are required to retain your Personal Information to complete the transaction or provide you the goods and services for which we collected the Personal Information or otherwise perform under our contract with you, to detect security incidents or protect against other malicious activities, and to comply with legal obligations, including those related to medical record retention. We may also retain your Personal Information for other internal and lawful uses that are compatible with the context in which we collected it.
• Non-Discrimination. We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not do any of the following as a result of you exercising your CCPA rights: (a) deny you goods or services; (b) charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; (c) provide you a different level or quality of goods or services; or (d) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. We may, however, offer you certain financial incentives as described below.

Your Choices Regarding our “Sale” or “Sharing” of Your Personal Information

Our Digital Properties and Services are not sold to or intended for use by people under the age of 18. That said, if you are 16 years old or older, you have the right to opt-out of our sale and/or sharing of your Personal Information.  If you are under 16 years old, you or your legal guardian may opt-in to our sale or sharing of your Personal Information.

“Sale” of Your Personal Information

If you are 16 years of age or older, you have the right to direct us to not sell your Personal Information for monetary or other valuable consideration at any time (the “right to opt-out”). Consumers who opt-in to Personal Information sales may opt-out of future sales at any time.

“Sharing” of Your Personal Information

If you are 16 years of age or older, you have the right to direct us to not share your Personal Information for the purposes of cross-context behavioral advertising, which is showing advertising on other websites or other media based on your browsing history with our Website (the “right to opt-out”). We do not share the Personal Information of Consumers we know are less than 16 years of age for this purpose.

How You May Opt-Out of Our Sale or Sharing of Your Personal Information

You do not need to create an account with us to exercise your opt-out rights. You may be required to provide us with additional contact information so that we may verify your request to opt-in to the sale of your Personal Information. We will only use Personal Information provided in an opt-out request to review and comply with the request.

To opt out of our Sale or Sharing of your Personal Information, please refer to the section “Exercising Your Privacy Rights” in our Privacy Notice for instructions on how to submit such a request.

You (or your authorized representative) may also exercise the right to opt-out of the “sale” of your Personal Information for monetary or other valuable consideration and of “sharing” your Personal Information for the purposes of cross-context behavioral advertising by adjusting your cookie preferences via our Cookie Banner through the “Manage Cookies” link at the bottom of the Website, or by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting you may be unable to access certain parts of our Website or other websites. You can find more information about cookies at http://www.allaboutcookies.org.

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize Personal Information sales. However, you (or your Authorized Agent) may change your mind and opt back into the sale of Personal Information at any time by using the “Manage Cookies” link at the bottom of the Website.

Browser Privacy Control Signals

You may also exercise your right to opt-out of the “sale” of your Personal Information for monetary or other valuable consideration and “sharing” your Personal Information for the purposes of cross-context behavioral advertising by setting the privacy control signal on your browser, if your browser supports it. We currently recognize and support the following privacy signals sent by browsers:

• Global privacy control (for more information on how to configure your browser to send this signal, please see https://globalprivacycontrol.org/).
• Location Information. You may be able to adjust the settings of your device so that information about your physical location is not sent to us or third parties by (a) disabling location services within the device settings; or (b) denying certain websites or mobile applications permission to access location information by changing the relevant preferences and permissions in your mobile device or browser settings. Please note that your location may be derived from your WiFi, Bluetooth, and other device settings. See your device settings for more information. We will not share data obtained through our Transactional or Marketing text message programs, including your phone number or location information, with third parties for their marketing purposes.

When we receive one of these privacy control signals, we will opt you out of any further “sale” or “sharing” of your Personal Information when you interact with our Website through that browser and on that device. In the event you have affirmatively opted-in to our “sale” and “sharing” of your Personal Information as described above and we receive a privacy control signal from your browser, we will request further instructions from you before you are opted out of any further “sale” or “sharing.” In the event you participate in a financial incentive program as described below that requires the “sale” or “sharing” of your Personal Information and we receive a privacy control signal, we will request that you confirm that you no longer wish to participate in the financial incentive program or that you wish us to ignore the privacy control signal.

When we receive a privacy control signal, we may also process it in a frictionless manner, which prohibits us from: (a) charging you a fee or requiring any valuable consideration; or (b) changing your experience with our products and services. We will also display a banner to indicate your choice to opt-out of the “sale” or “sharing” of your personal information. You may configure the privacy control signal to operate in a frictionless manner by consulting the documentation for your browser or plug-in that provides the privacy control signal.

Exercising Your CCPA Privacy Rights

Please refer to our Privacy Notice for details about Exercising your Privacy Rights.

Authorized Agents

You may authorize your agent to exercise your rights under the CCPA. Please refer to the Exercising Your Privacy Rights - Authorized Agents in our Privacy Notice for details about how to work with an Authorized Agent to submit a Privacy Rights request.

Personal Information Retention Periods

Please refer to our Privacy Notice for details regarding the retention of Personal Information about our Consumers.

Other California Privacy Rights

Shine the Light

California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our Website that are California residents and who provide Personal Information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared your Personal Information with for the immediately prior calendar year (e.g., requests made in 2024 will receive information regarding such activities in 2023). You may request this information once per calendar year. Please refer to the section “Exercising Your Privacy Rights” in our Privacy Notice for instructions on how to submit such a request.

Contact Information

If you have questions regarding this Notice, please email us at: info@myodetox.com. 

For any other questions, please send an email to info@myodetox.com or phone us at 1-323-831-2455

Health Information Privacy Notice

Last Updated: April 1, 2025

The purpose of this Health Information Privacy Notice (“Health Information Privacy Notice”) is to explain how we may collect, use, store, disclose, or otherwise process your health information when you interact with us through our websites, emails, social media accounts, mobile applications, and other properties (collectively, our “Digital Properties”) and through other online and offline interactions, such as when you receive a treatment or assessment at one of our locations. All capitalized terms not otherwise defined in this Privacy Notice have the same meaning as in the Myo Terms of Service located at https://myodetox.com/terms/.

Information for Individuals Whose Health Data is Collected by Myo

Myodetox Group Inc. and its subsidiaries and affiliates ( collectively “Myo”, “us,” “we,” or “our”), are committed to protecting the privacy of your Personal Health Information.

Although our Privacy Notice was created to include Personal Health Information, some regions require a specific Health Information Privacy Notice that is publicly posted. 

We may update this Health Information Privacy Notice from time to time. Any updated Health Information Privacy Notice will be effective when posted. Please check this page periodically for updates. If required by law, we will contact you directly to provide you with an updated notice. Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes.

Overview

“Personal Health Information” means personal information that is linked or reasonably linkable to a particular individual and that identifies that individual’s past, present, or future physical or mental health status. However, the following categories of information are not Personal Health Information and not covered by this Health Information Privacy Notice:

• Deidentified or Anonymized Information; or
• Publicly available information.

This Health Information Privacy Notice provides the following information:

• Categories of Personal Health Information we collect;
• Purposes for which we collect Personal Health Information;
• How we use and process Personal Health Information;
• Categories of sources from which we collect Personal Health Information;
• Categories of Personal Health Information we share;
• Categories of third parties or specific affiliates with whom we share Personal Health Information;
• The rights you may have; and
• How you can exercise your rights.

This Health Information Privacy Notice does not apply to the information of individuals acting in an employment context, such as job applicants, employees, or contractors to Myo.

Categories of Personal Health Information We Collect

We may collect the following categories of Personal Health Information with your consent, or to the extent necessary to provide a product or service that you requested. 

We may collect information relating to:

• Any health condition or status, disease or diagnosis including physical and mental health;
• Social, psychological, behavioral or medical interventions;
• Surgeries or other health-related procedures;
• The use or acquisition of medication;
• Bodily functions, vital signs, or symptoms;
• Diagnoses, treatment, or medication;
• Reproductive or sexual health;
• Gender-affirming care;
• Medical history in relation to yourself and family members;
• Physical activity, work industry, or other activities;
• Identifiers relating to a consumer seeking health care services; or
• Any other information used to associate or identify an individual with any category of health Information that is derived or inferred from non-health information (including, without limitation, proxy, derivative, or emergent Information derived through an algorithm, machine learning or any other means).

Sources of Personal Health Information

We collect Personal Health Information from the following sources:

• Directly from you;
• Inferences from your activity using our services;
• From our affiliates;
• From our business partners (companies that we have a pre-existing commercial relationship with); and
• From our advertising partners.

Purpose for Collecting and Using Personal Health Information

We only collect and use Personal Health Information for the purposes described in this Health Information Privacy Notice. We may collect and use Personal Health Information for the following purposes in order to:

• Provide health, reporting and related services to our Clients via our licensed providers (including those who provide healthcare services);
• Verify your identity as the holder of an account with us;
• Administer your account, process payments, troubleshoot issues, and provide you with customer support;
• Communicate with you about the services, and to deliver any administrative notices or alerts and communications relevant to your use of the services;
• Allow you to participate in sweepstakes, contests, or other promotions;
• Market our services that we believe may be of interest;
• Tailor the features, performance and support of the services to you and your preferences;
• Provide, operate, analyze usage of, and improve the services, including performing research and development;
• Conduct research in order to create publications and advance the practice of proactive healthcare;
• Investigate, detect, deter, prevent, report, defend against, or take other action regarding security incidents, abusive behavior, suspected fraud, malicious or illegal activities, or violations of our Terms of Service or other policies;
• Make sure our terms, policies, and agreements with you and any third parties are enforced;
• Comply with applicable laws and regulations; and
• Conduct internal and 3rd party research to advance the science of preventative healthcare.

Sharing of Personal Health Information

We may share each of the categories of Personal Health Information described above with your consent, or to the extent necessary to provide a product or service that you requested.

“Share” means to release, disclose, disseminate, divulge, make available, provide access to, license, or otherwise communicate Personal Health Information to a third party or affiliate. However, “share” does not include:

• Disclosure of Personal Health Information to provide goods or services in a manner consistent with the purpose for which we collected the Personal Health Information;
• Disclosure to a third party with whom you have a direct relationship when the disclosure is for the purpose of providing a product or service you if we maintain control and ownership of the Information, and the third party uses the Information only at our direction and consistent with your consent and for the purpose for which it was collected; or
• Disclosure or transfer of Personal Health Information to a third party as an asset that is part of a merger, acquisition, bankruptcy, or other transaction in compliance with applicable federal, state or provincial laws.

We may share Personal Health Information to the following categories of third parties and specific affiliates:

• Business partners;
• Research organizations such as universities or other organizations in the health and/or medical space.

Health information is de-identified prior to use for internal research, analytics or reporting purposes and we only use your personally identifiable information when necessary to deliver our services to you or when we have an appropriate legal basis to use or disclose your health information in a state where you may be identifiable.

Use of Artificial Intelligence

Myo and its partners may use Artificial Intelligence (“AI”) systems to assist in the performance and delivery of the services, including without limitation, processing, assessing, and interpreting your conversation with your medical professional with your consent.

Myo is committed to developing and deploying AI in an ethical, responsible manner, and we only engage with partners who uphold similar standards. Furthermore, we take steps to confirm that all AI tools used in Myo’s healthcare services comply with applicable regulatory requirements in the regions where the AI is used.

Your Health Information Privacy Rights

Please refer to our Privacy Notice for a list of your rights and for information regarding exercising your Health Information and other Privacy Rights.

Sales of Personal Health Information

We do not sell Personal Health Information as the term “sell” is commonly understood to require an exchange for money. However, based on a more broad definition of ‘sell’ in some regional legislation, such as the CCPA in California, to include both monetary and other valuable consideration we do share or ‘sell’ Health Information that has been de-identified or anonymized to for research collaborations and publishing of research papers or similar activities. We have aligned our definition of a “sale” with the more broad definition relating to the exchange of information for monetary or other valuable consideration, excluding exchange:

• To a third party as an asset that is part of a merger, acquisition, bankruptcy, or other transaction through which the third party assumes control of all or part of our assets;
• By us to a processor when such exchange is consistent with the purpose for which the Consumer Health Data was collected and disclosed to the consumer;
• With a third party for the purpose of providing a product or service you requested;
• By us to an affiliate;
• As directed by you or if you are intentionally using us to interact with and disclose Consumer Health Data to a third party; or
• If you intentionally made the Consumer Health Data available to the general public through mass media in a manner that was not restricted to a specific audience.

Myo will not ‘sell’ Personal Health Information unless we have obtained consent from you in the form of a valid authorization from the Health Information Subject(s) whose Personal Health Information is involved in the sale. If you have previously authorized us to sell your Personal Health Information, you can revoke that authorization at any time by following the instructions listed on your original authorization.

Third-Party Collection

A third party may collect Personal Health Information over time and across different Internet websites or online services when you use any Internet website or online service of Myo. However, we do not knowingly permit third parties to collect Personal Health Information from you while you are on webpages that are made available after you log in to the password-protected part of our website.

We do not control the collection and use of your information collected by third parties. These third parties may aggregate the information they collect with information from their other customers for their own purposes. You can opt out of third parties collecting your information for targeted advertising purposes in the United States by visiting the National Advertising Initiative's (NAI) opt-out page and the Digital Advertising Alliance's (DAA) opt-out page.

You may also see certain ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based, and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests.

International Transfers of Personal Information

The Health Information that we collect will be transferred to, stored at/processed in, or accessed from countries outside the jurisdiction in which you are based in, for the purposes described in this Privacy Notice. By using the Services, you consent to the transfer of your Personal Information to third parties (if any), which may include the cross-border transfer of your information to any country or region where we have databases or affiliates and, in particular, to the jurisdictions specified herein.

For such transfers of data outside the relevant region we use applicable safeguards.

Contact Information

If you have questions regarding this Notice, please contact us at info@myodetox.com

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